Returns & Refunds

We hope you love everything you order from Sortso. If something isn’t right, we’re here to help.

Returns & Exchanges

We accept return or exchange requests within 7 days of delivery.

To be eligible, the item must be:

Unused and in its original condition
Returned with its original packaging, tags, and accessories, where applicable
Free from damage, stains, or signs of use

Please contact us before sending an item back so we can guide you through the return process.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos or a video showing the issue.

Once verified, we’ll arrange an appropriate replacement, exchange, or refund.

Change of Mind

If you simply change your mind, you may request a return within the 7-day return period, provided the product meets our return conditions.

Return delivery charges in this case will be the customer’s responsibility. Original shipping charges are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, certain products that have been opened, used, or removed from sealed packaging may not be eligible for return.

Any product-specific return restrictions will be mentioned on the product page where applicable.

Refunds

Once we receive and inspect your returned item, we’ll let you know whether the refund has been approved.

Approved refunds will be processed using the available refund method. Please allow some time for the amount to reflect after your refund has been processed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but orders that have already been dispatched cannot be cancelled.